Shipping Policy

Shipping Policy

How long will my order take to arrive?

Local Deliveries take place between 2-3 working days, depending on your location. International deliveries take between 11-16 working days. 

The delivery timelines vary per province – All orders are dispatched from our store.

What do I if I don’t receive my order?

Once you receive your tracking information and after you track it on the relevant courier website and it shows delivered but you have not received it, please alert us sales@nuezdelaindia.co.za. We will then be able to address with the relevant courier company.

How can I return my products?

Find out more on our Return Policy page.

What are my delivery option?

Below are the options available of obtaining your parcel.

Delivery via Fastway Couriers, DSV Couriers or DHL Couriers to your Door.

Courier

This is a service completed throughout South Africa via Fastway Couriers, DSV Couriers. For International, DHL Couriers is used. Details on tracking & timing will be included in your delivery notification e-mail.

Delivery Times

This timeline is only applicable once the products have left our store (processing of orders take 1-2 working days):

To Gauteng: 3 – 5 Working Days
To Main Centres (CTN, DBN, PE): 3 – 5 Working Days
To Regional Areas: 3 – 5 Working Days
To Remote Areas: 6 – 10 Working Days
International: 11 – 16 Working Days
Note: These delivery times are estimations; our large range makes it difficult to guarantee exact delivery times. To find out a more accurate delivery time on the specific items, please email us on sales@nuezdelaindia.co.za

Do you assist with International Customs Duties, Goods being detained, International Permits etc:

We have no control over any Custom duties payable, International Importing Laws and Permits. All purchases are made at own risk to the consumer. No Refunds are issued. 
Current Countries that have requested an Import Licence from our clients for their purchases:
1) Mexico

Collect from our Store:

We do not offer an option for you to collect your order. All our orders are dispatched from us via Courier.

When do you deliver?

The couriers only deliver on weekdays from Monday to Friday between 08h00 – 17h00.

Can you deliver after hours & on weekends?

Unfortunately not.

Can you deliver on public holidays?

Unfortunately not, our courier services do not operate on public holidays

Where is my parcel?

Your parcel can be tracked via any of the above mentioned couriers websites.